Mum’s anger at being left to shiver with son for 24 hours after boiler breaks

A furious mum-of-two says her and her son were left shivering for 24 hours after being left with no heating or hot water.

Nicola Dickens, from Aplsey in Nottingham, is unimpressed with the amount of time it took an engineer to show up after her boiler broke down on a freezing cold night.

The 50-year-old, who has multiple health problems that affect her mobility and her day-to-day life, contacted Nottingham City Homes (NCH) on Monday morning after she woke to find the boiler had broken down overnight.

But she said by the following morning no one had turned up and she was unable to get in contact with anyone who could help, Nottingham Live reports.

She said: "The boiler kept tripping meaning there was no heating or hot water.


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"I tried to ring NCH but I couldn't get through, so I called their complaints team who also tried to speak to someone.

"I know they have 24 hours to respond, unless its an emergency, but me and my family were left all night without heating.

"Why give it 24 hours when they don't even do it?"

Mrs Dickens is taking medication for bipolar and anxiety, suffers an irregular heartbeat and has two slipped discs which causes her painful sciatica.

Her 12-year-old son Bradley Dickens also has type 1 diabetes.


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Mrs Dickens said as she didn't know if anyone was coming to repair the boiler she had to wait at home and rely on a portable heater and boil hot water in the kitchen to use in the bathroom.

She said: "My son is diabetic and he had to stay home from school because he was so cold from the night, his blood sugars were very low.

"He is just trying to stay warm in bed.

"I just feel as though I'm hitting my head against a brick wall. I feel that upset, I just don't know what to do.

"I just think it's unbelievable how they can ignore people."

NCH have apologised for the delay after there was an issue with the report being passed on and Mrs Dickens boiler was fixed on Tuesday afternoon.

Delroy Beverley, director of construction, repairs and maintenance services at NCH, said: “We’re really sorry that there was a delay responding to Ms Dickens and we understand it must have been very difficult without heating or hot water.

"It appears there was an issue with the report being assigned to engineers through our systems, and we’re urgently looking into why that was the case to ensure no other resident is in a similar predicament.

“In the meantime, we’ve contacted Ms Dickens to apologise for this. We’ve been out today to fix the problem and she is delighted that the heating and hot water are now fully working.”

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