Pregnant mum ‘forced to take out loan’ after Asda delivery fails to turn up
A stressed out mum has slammed supermarket giant Asda after she was reportedly forced to take out a loan to feed her kids when her weekly shop didn't turn up for days.
Pregnant mum-of-four Catherine Worth said she forked out £50 for food essentials but was left feeling desperate when the order didn't materialise and the supermarket told her "there was nothing on the system".
Asda has apologised saying a delivery vehicle broke down, leading the order to be cancelled and a delay as the refunded funds took time to be processed back in her bank account.
The 31-year-old, of Fegg Hayes, Stoke-on-Trent, claims she suddenly had no way of feeding children Harry, four, Lily May, six and Jacob James, seven, and Riley, one, over half-term before turning in desperation to a friend for help.
"It's only thanks to my friend lending me the money that I had enough food to last," she told StokeonTrentLive. "They shouldn't be leaving a family without.
"All this stress was triggered by Asda failing to deliver the food. They didn't seem to take my complaint seriously. All I wanted was the food I had paid for."
Catherine, who is 16-and-a-half-weeks pregnant, ordered bread, meat, snacks and other essentials last Friday (February 14).
But despite numerous phone calls, the delivery had not arrived yesterday after five days.
An Asda spokesman said: “Unfortunately due to a broken down vehicle Ms Worth’s original order was cancelled and the funds were refunded to her bank, which can take up to five days to be processed.
"We never want our customers to go without and we would like to again apologise to Ms Worth for the unforeseen cancellation, but we are glad that she now has her money back and has accepted our goodwill gesture for the inconvenience this may have caused.”
Catherine said she had to borrow money to ensure there was food on the table for her children – three of whom have special needs – but has now received a refund and a credit note after the order was accidentally cancelled.
She said: "It was supposed to come on Saturday night between 6pm and 7pm. I rang them several times to chase them up.
"They just kept saying it was out for delivery but it never arrived. At one point they claimed there was nothing on the system to say it hadn't been delivered.
"It was the weekly shop and I needed it to feed my children. I had to take a loan out with a friend in the end so I could go to the supermarket.
"My mum had to look after my seven-year-old just so I could go shopping because nine times out of 10 he has a meltdown and kicks off. My six-year-old also has global developmental delay, while my four-year-old struggles with his eyesight.
"I rely on supermarket deliveries and I've been using Asda for months and I've never had a problem before.
"I was told I would get a call from a manager but no-one phoned.
"I'm 16-and-a-half weeks pregnant too so it was really stressful. You expect your food to come when they say it will," she added.
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